Contact Uniondale Water Damage Pros
Call the 24/7 line and describe the water. There is no form to fill out, and the dispatcher takes it from there.
Call the line, do not wait on a form
Water damage gets worse by the hour, so this site is call-only. There is no contact form and no web chat. Tap the call button on any page, or dial from a landline, and a dispatcher answers day or night.
The business address is 957 Nassau Road, Uniondale, NY 11553. That address is for mail and records, not a walk-in counter, so please call before you travel anywhere. You can also write to [email protected] for non-urgent questions, but a message there is not the way to report active water.
What to say on the call
Start with the source if you know it, such as a pipe, an appliance, a roof or a backed-up drain. Then say when it began and whether it is still running. Describe the rooms that are wet and what the floors and walls are made of.
Mention anything that raises the stakes: water near outlets, a ceiling that is bulging, dirty water from a toilet or drain, or an occupant who cannot leave. The dispatcher uses those details to decide which crew to send and what to tell you for the wait.
What to have ready
You do not need everything below to call. Call first and gather the rest while you wait.
- The source of the water, if you can tell
- When it started and whether it is still running
- Which rooms and floors are affected
- Whether the power is on in the wet areas
- The name of your insurer
- Photos or video of the damage, taken before you move anything
What happens after you call
The dispatcher assigns an available crew and gives you safety steps. We offer same-day response when available, and we do not promise an exact arrival time. If a crew cannot reach your address, you hear that on the call.
On site, the crew confirms the source is stopped, maps the moisture and gives you a written scope of work with the plan and price explained before work starts. After the work, you receive the moisture readings and photos you can give your adjuster.
Safety first steps while you wait
Shut off the main water valve if a pipe or fixture is leaking. If you smell gas or see water around live wiring, leave the building and call the utility or 911 before you call us. Turn off power to wet areas only if the panel is dry and you can reach it safely.
Keep children and pets away from standing water, especially if it came from a drain or outdoors. Move small valuables and furniture to dry spots. Do not run a household vacuum on water and do not step on ceilings that are sagging.
Calling from outside Uniondale
We dispatch to the 11553, 11555 and 11556 ZIP codes and take calls from nearby Nassau County communities. If you are outside those ZIP codes, ask, since dispatch depends on availability. The service area page has the full list, and the about page explains how the network works.
Business Address
Uniondale Water Damage Pros
957 Nassau Road, Uniondale, NY 11553
Frequently Asked Questions
Is there a contact form or live chat?
No. This site is call-only because water damage is time-sensitive. The email address [email protected] is listed for non-urgent questions, and the dispatch line is the way to report active water.
Can I visit the office at 957 Nassau Road?
That is the listed business address, not a walk-in location. Crews work on site at your property, so call first and the dispatcher tells you what happens next.
What if I am not sure the damage is serious enough to call?
Call anyway and describe what you see. Hidden moisture in walls and subfloors is common, and the dispatcher can tell you whether it sounds urgent. Take photos while you decide.
Do you answer at night and on weekends?
Yes. The line is staffed 24/7, including holidays. Same-day response is offered when available, and the dispatcher explains the current situation for your address.