About Uniondale Water Damage Pros
A dispatch network that connects Uniondale, NY property owners with licensed and insured water damage restoration professionals, day or night.
What Uniondale Water Damage Pros is
Uniondale Water Damage Pros is a 24/7 dispatch network of licensed and insured restoration professionals serving Uniondale, NY and nearby Nassau County towns. We take the call, gather the details and send an available crew. The business address is 957 Nassau Road, Uniondale, NY 11553.
A network model means the people who arrive are restoration professionals, not a call center. It also means availability varies by day, which is why we say same-day response when available and never promise an arrival time.
How dispatch works
You call the 24/7 line and describe the water. The dispatcher asks where it came from, when it started, which rooms are wet, whether the power is on and who your insurer is. Then the nearest available crew is assigned and you hear what to do while you wait.
If the water is still running, the dispatcher walks you through shutting off the main valve. If there is a gas smell or water near live wiring, you are told to leave and call the utility or 911 first. The goal is to keep you safe before any equipment arrives.
- You call and describe the source and the affected rooms.
- The dispatcher assigns an available crew and gives safety steps for the wait.
- The crew stops or confirms the source is stopped, then maps moisture.
- You receive a written scope of work before work starts.
- Drying runs with readings recorded until the structure is dry.
- You get the readings and photos for your records and your adjuster.
What you get in writing and on record
Scope and price are explained before work starts, and the scope is written down. It lists the rooms, the materials to be removed or dried, the equipment and the plan for monitoring. If the plan changes because hidden water turns up, the crew explains the change before proceeding.
Crews take moisture readings with meters and thermal imaging cameras, and they photograph the damage before, during and after the work. Those readings and photos are documentation you can give to your adjuster. They record what was wet, what was removed and what was dry at the end.
Standards crews work to
ANSI/IICRC S500 is the published industry standard for water damage restoration, and ANSI/IICRC S520 is the published standard for mold remediation. Crews work with these standards in mind, and homeowners may ask any restoration company how it applies them. We name them so you know what to ask about, and we do not present them as certifications that we hold.
S500 is where the water categories (clean, gray and black) and the damage classes come from. Knowing them helps you read a scope of work and ask good questions about drying time and disposal.
What we do not do
We are not an insurer, and we do not decide what a policy covers. We do not promise claim outcomes. Your insurer makes that decision, and you should check your policy or ask your insurer about it.
We do not repair plumbing, roofs or electrical systems. A licensed plumber fixes a failed pipe, a roofer fixes a leaking roof, and a licensed electrician checks wiring that got wet. We do not do mold testing or assessment. In New York those are licensed jobs, and the assessor and the remediator must be separate licensees on a project.
- No insurance decisions or claim promises
- No plumbing, roofing or electrical repair
- No mold testing or mold assessment
- No arrival-time promises
Serving Uniondale and the area around it
Uniondale is a Nassau County hamlet with homes, apartment buildings, shops along Hempstead Turnpike, and large buildings such as the Coliseum, Hofstra and Nassau Community College. Different buildings need different plans, so the dispatcher asks about the building type first.
We dispatch to the 11553, 11555 and 11556 ZIP codes and take calls from nearby communities. The service area page has the details, the services overview lists the work by cause, and the contact page explains how to reach the line.
Frequently Asked Questions
Are you a restoration company or a referral service?
We are a dispatch network. We answer the 24/7 line, collect the details and send licensed and insured restoration professionals to the property. The crew writes the scope of work and does the drying.
Are you certified by IICRC?
We do not claim certifications. ANSI/IICRC S500 and S520 are published industry standards that crews work to and that you may ask any company about. Ask the crew how they apply them to your job.
Do you handle my insurance claim?
No. We are not an insurer and we do not promise outcomes. We provide moisture readings and photo documentation that you can give your adjuster. Check your policy and ask your insurer what is covered.
Will you test or remove mold?
We do not test for mold. In New York a licensed assessor writes the plan and a separate licensed remediator carries it out. We dry and document the water source and can explain the sequence.